It was such a simple thing. According to its website, Globe Telecom is offering an iPhone plan for P1599 per month. All I wanted to know was if there was any additional cash out. Considering my bad experiences with customer service over the phone, I opted for the Globe Chat Assist. The session took 12 minutes. Here is the entire transcript. The only thing I’m leaving out is my mobile number.
Welcome to Globe Chat Assist. Your chat session will begin shortly. Feel free to begin typing your question.
You are now chatting with Reggie
Reggie: Hi! how can I help you today?
Connie: Hi I’m interested in the iphone postpaid 1599
Reggie: I would be glad to assist you with your concern but before we proceed can I ask first for your full name, mobile number, and e-mail add please?
Connie: Connie Veneracion
Connie: So, about the iphone 3Gs
Connie: 1599 / month for 2 years and no more cash out?
Reggie: Thank you for that information
Connie: So I was asking about the iphone postpaid plan
Reggie: Let me check if the Plan is still available ma’am
Reggie: Thank you for patiently waiting
Reggie: Currently we have 3 Iphones available for this Plan
Connie: And they are?
Connie: Hello, can we do this a little faster?
Reggie: Iphone 8GB 3G, Iphone 16GB 3Gs, and Iphone 32GB 3Gs
Connie: If you were paying attention to what I have posted, I already said I was interested in the iPhone 3Gs
Connie: In particular, the 1599 postpaid plan
Connie: You said you’d check if it’s still available. So, is it?
Reggie: would that be 16BG or 32GB 3Gs ma’am?
Connie: Oh, come on, it’s a simple question. We’ve been here for almost 10 minutes already.
Reggie: Okay, there is a cashout at P12,850 ma’am
Connie: Ok. Thank you for THAT information. Good day.
How difficult was that, anyway? And this Reggie had to make me wait several times. Customer service sucks. Whether it is PLDT, Smart or Globe.